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{"id":3,"date":"2026-03-31T08:07:47","date_gmt":"2026-03-31T08:07:47","guid":{"rendered":"https:\/\/journeygroup.promobg.net\/?page_id=3"},"modified":"2026-05-08T17:28:23","modified_gmt":"2026-05-08T17:28:23","slug":"obshti-uslovia","status":"publish","type":"page","link":"https:\/\/journeygroup.promobg.net\/en\/obshti-uslovia\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"

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General terms and conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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GENERAL TERMS AND CONDITIONS OF "JOURNEY GROUP" LTD.<\/h3>
I. GENERAL PROVISIONS<\/h4>
These General Terms and Conditions govern the relations between "JOURNEY GROUP" OOD, UIC 200939143, with registered office and management address: Sofia, Krasno Selo residential district, 1 Felix Kanitz Str., 1st floor, apt. 3, holding a certificate of registration for tour operator activity No. RK-01-6576, hereinafter referred to as TOUR OPERATOR<\/strong>, and all natural and legal persons referred to below USER<\/strong>, who purchased a travel package through journeygroup.bg.<\/p>
Purchasing a travel package, signing a contract or making a payment means acceptance of these General Terms and Conditions.<\/p>
II. SUBJECT<\/h4>
The TOUR OPERATOR organizes and provides tourist packages including accommodation, transportation (when applicable), meals, insurance and additional services described in the specific program.<\/p>
III. RESERVATION AND CONCLUSION OF A CONTRACT<\/h4>
A reservation is considered valid after:<\/p>
confirmation from the TOUR OPERATOR;<\/p><\/li>
payment of the required deposit.<\/p><\/li><\/ul><\/li>
The contract enters into force from the date of its signing and upon receipt of the first payment.<\/p><\/li>
The contract can be signed electronically or confirmed by making a payment.<\/p><\/li>
The person named as the contract holder represents all other participants in the reservation.<\/p><\/li><\/ol>
IV. PRICES AND PAYMENT<\/h4>
Prices are announced in euros and\/or leva according to the specific program.<\/p><\/li>
Payment is made by bank transfer to the account of:<\/p><\/li><\/ol>
\u201e"JOURNEY GROUP" Ltd.<\/strong>
DSK Bank
IBAN:<\/strong> BG88STSA93000031192639
BIC:<\/strong> STSABGSF<\/p>
Payment terms are specified in the individual contract.<\/p><\/li>
If the deadlines are not met, the TOUR OPERATOR has the right to cancel the reservation and retain the amounts paid according to the cancellation conditions.<\/p><\/li><\/ol>
V. CANCELLATIONS AND TERMS OF PAYMENT<\/h4>
If the USER cancels the trip, the following penalties are due:<\/p>
up to 30 calendar days before departure \u2013 10% of the value;<\/p><\/li>
up to 15 calendar days before departure \u2013 25% of the value;<\/p><\/li>
up to 10 calendar days before departure \u2013 50% of the value;<\/p><\/li>
up to 7 calendar days before departure or in case of no-show \u2013 100% of the value of the tourist package.<\/p><\/li><\/ul>
VI. RIGHTS AND OBLIGATIONS OF THE TOUR OPERATOR<\/h4>
The TOUR OPERATOR undertakes:<\/p>
To provide the tourist services according to the contract.<\/p><\/li>
To notify of changes in a timely manner.<\/p><\/li>
To refund the amounts paid in the event of a canceled trip due to the fault of the TOUR OPERATOR.<\/p><\/li>
To maintain valid mandatory "Tour Operator Liability" insurance.<\/p><\/li><\/ol>
VII. RIGHTS AND OBLIGATIONS OF THE CONSUMER<\/h4>
The USER undertakes:<\/p>
To provide accurate personal data.<\/p><\/li>
To comply with payment deadlines.<\/p><\/li>
Carry valid travel documents.<\/p><\/li>
To follow safety rules during the trip.<\/p><\/li>
To notify in advance if special assistance is needed.<\/p><\/li><\/ol>
VIII. INSURANCE<\/h4>
For transport organized by the TOUR OPERATOR, medical insurance is included.<\/p><\/li>
When traveling by own transport, the USER is solely responsible for taking out the necessary insurance.<\/p><\/li><\/ol>
IX. MINIMUM NUMBER OF PARTICIPANTS<\/h4>
The trip takes place when a minimum number of participants is reached.<\/p>
If this number is not reached, the TOUR OPERATOR shall notify the USER no later than 7 calendar days before departure and refund all amounts paid.<\/p>
X. IRREVERSIBLE FORCE<\/h4>
The TOUR OPERATOR is not liable for non-performance due to force majeure circumstances, including natural disasters, epidemics, military actions, strikes, administrative restrictions and other extraordinary events.<\/p>
XI. PROTECTION OF PERSONAL DATA<\/h4>
The TOUR OPERATOR processes personal data<\/a> solely for the performance of the contract and in accordance with applicable law.<\/p>
XII. DISPUTES<\/h4>
All disputes are resolved through negotiations and mutual consent, and if not reached - by the competent court in the Republic of Bulgaria.<\/p>
XIII. FINAL PROVISIONS<\/h4>
These General Terms and Conditions are an integral part of every contract for organized tourist travel concluded with "JOURNEY GROUP" Ltd.<\/p>
Last updated: May 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"
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